Shipping Policy

1. Overview

At PawTech Solutions, operated by Xiamen Leshengtong Technology Co., Ltd., we are committed to delivering your pet accessories efficiently and reliably across Europe. Our technology-driven fulfillment network ensures that your orders are processed quickly and dispatched from optimal locations to minimize delivery times.

2. Order Processing Time

• Orders are processed within 24-48 hours of payment confirmation.
• Orders placed on weekends or holidays will be processed on the next business day.
• You will receive a confirmation email with tracking information once your order ships.

3. Shipping Methods & Delivery Times

4. Shipping Destinations

We currently ship to the following European countries:

5. Order Tracking

Once your order has been dispatched, you will receive an email containing your tracking number. You can track your package in real-time through our fulfillment partners' tracking portals. Our automated API integration ensures tracking information is updated continuously throughout the delivery process.

6. Customs, Duties & Taxes

For orders shipped within the EU, no additional customs duties or import taxes apply. For orders shipped to the UK, customs duties may apply depending on the order value. Any additional charges for customs clearance must be borne by the customer. We are not responsible for delays due to customs processing.

7. Lost or Delayed Packages

If your package has not arrived within the estimated delivery timeframe, please contact us at info@pawtechsolutions.com with your order number. We will initiate a trace with our shipping partner and resolve the issue as quickly as possible. If a package is confirmed lost, we will issue a full refund or send a replacement.

8. Contact Us